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悉尼华人修车行被指“黑店”

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Christophe
帖子: 1
注册时间: 2020 4月 20 周一, 8:15 pm

悉尼华人修车行被指“黑店”

帖子 Christophe » 2020 5月 15 周五, 4:20 pm

据最近网上消息称,有一家悉尼华人修车行被指“黑店”,搞到店主和车主都很不开心。

其实在这种情况下,如果双方无法解决问题,大家可以理智处理:
  • 作为店主若觉得自己问心无愧,可以大方告诉客户,让他们把情况反应给 Fair Trading
  • 客户若是遇到不公平的对待,或有证明被坑,可以直接向 Fair Trading 举报,您将会收到类似回复如下(视乎各别案子)
“Dear Mr xxxxx

NSW Fair Trading has received your complaint dated 15 May 2020. Please note the Automotive Team are currently experiencing an increase in requests for assistance. While we are working hard to progress all complaints, it could be some time before you receive a phone call or written response from us.

What happens next

Your complaint will be assessed to determine the best way we can assist you. When a complaint is received on a matter we regulate, Fair Trading will contact each party to discuss the issues raised. If the matter is unable to be resolved between the parties, you will be provided further options that may assist you in reaching a resolution. This may include making application to a tribunal, referral to other government agencies or obtaining independent legal advice.

For more information on the Fair Trading complaint handling process, please visit our website at: https://www.fairtrading.nsw.gov.au/cars ... r-disputes

While you wait for our contact we encourage you to consider some of the self-help options available to resolve your matter: https://www.fairtrading.nsw.gov.au/abou ... lk-it-over.

If your situation changes or you no longer require our assistance, please let us know by return email, quoting the above reference number.

Important safety information

It is recommended you check if your vehicle is affected by the Takata Airbag Recall at https://ismyairbagsafe.com.au/ If there is an outstanding recall for your vehicle it is important that you act on this immediately. If you have questions about the recall, please contact your vehicle manufacturer.

We appreciate your understanding.


Yours sincerely

Automotive Team“



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