Help Centre

Frequently Asked Questions
This section contains answers to frequently asked questions about how to use the PlateRiver.NET website. Check back for regular updates. If you can not find the answer to your questions in this section or the other categories below, please contact us, we're here to help.
Content Sharing
  • Who can share my page?
  • Anyone can share your page to their social media or emails, including yourself.
  • How to share my page to WeChat moments?
  • To share your content from PlateRiver.NET to your WeChat moments, please follow the steps below:
    1. On your mobile phone, open your page at PlateRiver.NET with your favorite browser, e.g. Baidu, Bing, Apple or Google Chrome
    2. Click the share button on lower bottom like below:
      PlateRiver.NET sharing PlateRiver.NET sharing
    3. Select 'Sent to Chat' or "Sent on Moments'
  • How do I share my page to social media circles and friends outside of social media?
  • To share your page from PlateRiver.NET to your social media circles, and friends outside of social media, please follow the steps below:

    Click on the social media or email icons to share the page to the respective services.

    Desktop View

    PlateRiver.NET sharing

    Mobile View

    PlateRiver.NET sharing

    These buttons are located under the listing description. Once you click on a particular button e.g social media icons, you'll have to log in before proceeding to share it on your socials, or share it with email by following the on-screen instractions in the newly opened tab and click Send. You can also share your listing by scanning the QR code next to the email icon.

    You can also share your listing by scanning the QR code next to the email icon.

Publish Listings
  • How do I publish a listing?
    1. On PlateRiver.NET, click on the green button, labelled "Publish free listing", on the top right corner of the page. On the mobile website, the green button is located centrally on top of the page.
    2. Choose the category, sub-category, title, description, price and finally, any additional information.
    3. Enter the listing location, your e-mail, and then click on publish.
  • Do I need to validate my listings with PlateRiver.NET?
  • In order to ensure quality content, all listings published to the PlateRiver.NET request validation by the publisher themeself. This applies to registered and non registed users, logged in users don't need to validate their listings.
  • I have published a listings but it doesn't show up in the Latest Listings section?
  • You need to verifiy your listings after it's published.
  • I have published a listing but I cannot log into PlateRiver.NET?
  • PlateRiver.NET allows anyone to publish listings without register an account with. If you would like to log into PlateRiver.NET, you need to register before you can log in.
  • How to validate the new listing?
  • Open up the email sent by our system to the address used to publish listing. Click on the activation link, and your listing will appear on Latest Listings section.

    Note: If you cannot find the email in your Inbox, please check the Junk Email folder.

Manage Listings
  • How do I manage my listings?
  • You use the 'Publish free listings' page to manage the listings that you or someone have submitted to PlateRiver.NET, including update and delete your own listings.
  • How do I update or delete my listings, including adding or removing images?
  • When you log into the PlateRiver.NET account, you will see a series of links on each of your listings. Click on the relevant links to manage a specific listing, i.e Edit Item, Delete or Enable.
  • Why can I not log into PlateRiver.NET to manage my listings?
  • To manage your listings at PlateRiver.NET, you need to be a registered user. If you have already registered, please check that you have entered the correct email address and password. If you have not yet registered, simply register and you are ready to go.

    Note: Your registered email address must match the email address used for publish your listings.

Listings Related
  • What is my listings URL at PlateRiver.NET?
  • The listings URL is the web address to your PlateRiver.NET page.
  • Where do I get my listings ID at PlateRiver.NET?
  • The listings ID is displayed on the right of your PlateRiver.NET page.
  • How do I find my listings at PlateRiver.NET?
  • To find your listings at PlateRiver.NET, simply search by keyword, suburb, state and/or category.
  • I have (or by someone else) have published a listing at PlateRiver.NET, but why can't I find it now?
  • If you cannot find your listings at PlateRiver.NET, this means the listings do not exist, which may be due to you have requesting PlateRiver.NET to delete your listings previously, or the listings has not yet been published to PlateRiver.NET.
  • How can I restore my listings after I have deleted it, or requested PlateRiver.NET to delete it from PlateRiver.NET?
  • Your listings, once deleted, cannot be restored but you can re-publish your listings if you would like to see it again at PlateRiver.NET.
Listing Competitivity & Visibility
  • How to make my listing more attractive or competitive?
  • Building a competitive listing starts with having an clear, accurate description of what visitors will get. To help vistors know what to expect from your products and services, make sure you have an up-to-date listing details, use high quality images as they are the visitors' first impression of your listings, and fill in as many details as you think are useful in the fields provided when posting or updating a listing.
  • What is the advantage of high visibilty?
  • The newer your listing, the more visible it is to visitors, allowing them to quickly find your information.
  • How to increase listings visibility?
  • All published listings appear on the Latest Listings section, with the top listing being the newest. Listings will be pushed further down the list as newer ones appear. To maximise your listings' visibility, you may simply republish the listing periodically, this is commonly known as REFRESH. PlateRiver.NET does not limit the number of times you can publish a listing each day, you can re-publish your listings as many times as you like, the more you re-publish your listings the better results you get. 

    Additionally, PlateRiver.NET offers a click-and-share social network sharing function on every of your listing pages. This leads to maximised spread of your listing quickly and effectively. To take advantage, simply clicking the social buttons will share or email your listings to your friends.
User Related
  • Why register?
  • By registering an account, you can access more features and controls on your plateRiver.NET account, such as updating information and browsing merchant promotions and more. The registration account is also intended to facilitate the user to manage listings published before the account is registered.
  • I didn't get a verification email. How do I verify my account?
    • A verification message is sent to the email address provided during registration.
    • If you have not received an email in your inbox, your email address might have been misspelled or the email went to your junk or spam folders.
    • Please check to see if it’s there. If you received the email but it was held up in your spam folder, add no-reply@plateriver.net to your safe email sender list.
    • If you do not find the verification email in your spam folder, you may have misspelled your email address during registration. If you incorrectly entered your email address, simply re-register with the correct one.
  • Why is it when I just registered, but my listing does not show up in my account?
  • You need to validate the email address used to post listings for the first time. Please check that the e-mail address used to publish your listing is the same as your account email.

    If it is different, simply change the e-mail address under your account to the one used to publish the listing, so it will pass the ownership verification.
  • Why can't I log in?
  • The user can not log in for a variety of reasons, please choose the approriate situation and its possible solution below:

    • The email address and password entered when logging in are wrong:
      Please check your email address and password are correct.
    • I forgot my password:
      You can get a temporary password here. Log into PlateRiver.NET using this temporary password immediately and change your password.
    • Browser does not have cookies enabled:
      If you try to sign in to the PlateRIver.NET account, the system displays a message saying that your browser cookies is not turned on, probably because you disabled the browser's Cookies feature. You must enable cookies to use the PlateRIver.NET account.
      To enable cookies, please follow the help quide in your browser's menu.
E-mail Verification
  • What is email verification?
  • Email verification is an additional feature designed to ensure user security. This is just a general check to make sure the email address is valid.
  • I didn't get a verification email. How do I verify my account?
    • A verification message is sent to the email address provided during registration.
    • If you have not received an email in your inbox, your email address might have been misspelled or the email went to your junk or spam folders.
    • Please check to see if it’s there. If you received the email but it was held up in your spam folder, add no-reply@plateriver.net to your safe email sender list.
    • If you do not find the verification email in your spam folder, you may have misspelled your email address during registration. If you incorrectly entered your email address, simply re-register with the correct one.
Password Recovery
  • How can I recover my forgotten PlateRiver.NET password?
  • You can get a temporary password here. Log into PlateRiver.NET using this temporary password immediately and change your password.
Merchant Services
Our all-in-one publishing platform is the simplest and most convenient way to advertise your business online. With click-and-share across multiple social platforms, PlateRiver.NET helps merchants improve their visibility and attract and convert visitors into customers.
Online Advertising
  • Why Advertise?
  • By advertising your business online, you automatically become visible to thousands of people who have been looking for you their entire lives and didn’t even know you existed!
  • Why do I need to promote my website?
  • Grabbing the attention of online users is key to turn them into your customers. Promoting your website is essential to that process so your online advertising could include any place other than your own website. The more places your business’ information are advertised online, the more customers and prospects can find you.
  • Why PlateRiver.NET?
  • While every ad listings platform helps to increase business visibility online, we are not different. We invest a great deal of time and effort in maintenaning our site with simple to use but powerful enough for every listings needs in every category, as well as moderating the content posted to our site to ensure everyone can find quality, relevant listings.
Business Listings
  • Claiming Your Business?
  • If your business is listed in PlateRiver.NET, the best way to claiming your business is to become a PlateRiver.NET registered user, including update and delete your own listings, so you can log in to manage it, which is a free service.

    If you have already registered, simply email us your business registration details and PlateRiver.NET listing ID, including:

    • Business name and its holder
    • Australian Busines Number (ABN)
    • Phone number (the one that have registered with ASIC)
    • Your own domain email address. If you do not have your own domain email address, please provide your registered business address
    • Business listings ID which you can find it on the right of your PlateRiver.NET page,

    We will process it as soon as possible after we have received your details above. Your provided business registration details are used for business ownership verification only.

    If you have not yet registered, please register so you can manage your listings yourself at anytime.

    Email Us         User Registration

Merchant Promotions
  • What are merchant promotions?
  • Merchant Promotions are an eye-catching strategy for merchants when planning a variety of promotions. This tool can help your promotions immediately garner more attention, letting the customers understand your current offers. You may choose not to use this feature, but it is more beneficial to utilise this tool as it provides more incentives for consumers to use your products and services..

    On listings that have this function enabled, a notice of Merchant Deals Available... will appear informing visitors that an offer is available on the listing, and next to it, a login button labelled View Your Deals. Merchants who use this function can specify whatever is under this button with up to 30 charactor in place and visitors will be able to view offers once they have logged into PlateRiver.NET.

    On the contrary, listings with the function disabled will not have a notice appear on the page.

    To enable this function, you can enter your deals in the Merchant Promotions field when creating the listing or when editing an existing listing. To remove a deals, you simply delete all text from the Merchant Promotions field when editing.

    The Merchant Promotions service is completely free and PlateRiver.NET is not involved in any of these transactions.

    If you have registered, click Start Promotion:

    No contract. No transaction fees. Takes less than two minutes.

    Start Promotion

    If you have not yet registered, click Join free:

    No contract. No transaction fees. Takes less than two minutes.

    Join free

    Claiming your business

Privacy & Security
We understand that you're concerned about the security and privacy of your online transactions. This is why we use SSL Certificates on our servers to ensure that your valuable data, such as personal details, are encrypted when you create accounts with us.
Online Safety
  • How do you secure my payment information?
  • Your payment information is secured by PayPal and your bank, we do not hold or store any credit cart information on our server. However we employ state-of-the-art data encryption to ensure safe and secure transactions to our site.

    Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:

    3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001

    Without the information on your computer or ours, no one can understand our encrypted communication.

    For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do.

    For more information, please see our Privacy Policy.

  • What is SSL?
  • Secure Sockets Layer, SSL, is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.

    Whenever you communicate with us on our site, a small padlock appears in the top left-hand corner of your browser as a sign that we are engaging SSL. You'll also notice that another sign on your browser is the 'https', the 's' following the 'http' stands for 'Secure' (Hypertext Transfer Protocol Secure).

Website Security
  • How to tell if PlateRiver.NET is secure and providing warranties to their customers?
  • This website uses a Sectigo SSL certificate to secure online transactions while providing up to $50,000USD warranty for an extra protection of customers' personal information. The images below show you a certificate with the timestamp used on this site.

A Dynamic Secure Seal located on the bottom left corner.

 

Mouse over to view the Dynamic Secure Seal located on the bottom left corner.

 

Click through to check the Dynamic Secure Seal located on the bottom left corner. This will take you to the Certificate Authority's website, check the URL with your browser.